Technical support

Something not working or have a question? Tell us and we will reply by e-mail. From the program you can also write to us in Help → Technical support (attaching the program log helps a lot).

Already wrote to us?

If you lost the e-mail with the link to your request, type your e-mail and we will resend the links to all your requests.

Before writing

Does the instrument appear in Instruments → Search? If not, check VISA (Keysight IO Libraries or NI-VISA) and the cable.
Try demo mode to see whether the problem is in the program or in the connection.
From the program you can attach the log (Help → Technical support).

Manual →